November 2016 Issue (e144)
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Magazine Viewing Issues
If you are unable to access this magazine by clicking on the appropriate image above, please try clicking on one of the relevant HTML5 links below. Some browsers may not let you access without going to this HTML5 digital version of the magazine. If you continue to experience problems logging in once you have tried the two link options (above and below), please take a look at the additional ‘troubleshooting tips’ below.
Please note: refer to your digital magazine email link for a reminder of your magazine username and password. You will also find the password to the ‘Members’ Area’ of the website in the same email towards the bottom of the page. Any access problems please contact us.
For technical issues using the digital magazine or the website, please contact Abigail, firstname.lastname@example.org.
Digital Magazine Login Troubleshooting Tips
- Ensure that you’re using your “username” we have provided you with in your monthly digital magazine email notification and not your email address.
- If your password contains ‘O’ in it this will always be the letter ‘O’ and not the number ‘0’.
- You could clear your ‘Cache’ if you have tried a number of times with no joy, but are sure you have entered the correct details. If you are unsure how to clear the ‘Cache’ using your particular browser, simply type into your browser ‘how do I clear my cache using firefox, chrome (or whichever browser you are using).’
- Ensure that the Flash Player is up to date if having trouble viewing the Flash version on desktop browsers. This can be downloaded at http://get.adobe.com/flashplayer/
The web browsers to avoid opening the digital magazine with are the legacy versions of Internet Explorer on desktop (Internet Explorer 8 and older). On mobile/tablet devices, avoid Opera Mini and Firefox on Android as it’s known to be unreliable.
If you are still experiencing problems logging in please provide us with any additional details that could allow us to troubleshoot the issue you are having further. The information below might help/guide you with sending us the extra information; for example:
What device are you using? Laptop (PC or MAC), a tablet or other mobile device.
What browser? Chrome, firefox, IE
This website can help you to find these detail out: http://www.thismachine.info/